The winners will be chosen at random from eligible participants. What do I get out of it?Īside from the bragging rights that would come from helping to slay this problematic bug, we will also be rewarding 10 people who provide verifiable logs of the issue that assist with reproducing and resolving the issue with a £20 Steam gift card. Working closely with SEGA customer support, you and your fellow players would provide us with information about your computers’ specs until we’re able to reproduce the bug on our end (more details on this below). If you are experiencing other issues with the beta launcher, we’d still like to hear from you, but the focus for this initiative will be on the grey screen.

Some users have reported a grey screen that looks something like this when attempting to launch a game: What is this?Ī community initiative to get to the bottom of the grey screen issue affecting the beta launcher. After all, it can take a legion of warriors to take down one beast – and this is such a beast. As such, we’d like to enlist the help of you, our players, so we can solve this one together. We are aware that a small number of users are still experiencing issues with a grey screen when starting the beta launcher, but try as we might we have not been able to reproduce this issue on our side.

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